Technical Support Specialist
6 days ago
Job Overview
">This role is an exciting opportunity to provide technical support for various computing environments. As a Desktop Technician 2, you will work onsite at our client's location in El Dorado Hills, CA.
Key Responsibilities:
">- Support customer calls and perform on-site field services work for user technical assistance as needed.
- Configure, deploy, and support various computers, networking, phones, mobile devices, audio-video, and other equipment related to the end-user computing environment.
- Perform software installation and troubleshooting.
- Communicate and resolve issues in a professional and timely manner.
- Adhere to established SLAs for calls and tickets.
- Assist users remotely using BeyondTrust application.
- Troubleshoot issues related to Laptop/Desktop, Printers, Active Directory, and other IT applications.
- Experience troubleshooting O365 Apps, internet browser, Network, VPN, Operating system, etc.
- Documenting processes and maintaining knowledge base articles.
- Use of knowledge base to identify solutions to user issues.
- Collaborating with internal departments to ensure that IT needs are met.
- Escalate, if required, unresolved problems to a higher level of support.
- Diagnose & troubleshoot all IT related issues for Desktops, Laptops, Mobiles through remote access. MAC experience a plus.
- Installation, configuration and troubleshooting Office 365 products, Windows 10, Microsoft Authenticator, VPN, wireless, mobility, software deployment.
- Troubleshoot issues related to hardware, network connectivity, printers, and software applications.
- Working knowledge on Active Directory, group policies, Share drive, DNS, Network Permissions.
- Engage service providers to solve other IT infrastructure issues.
- Ensure compliance with all company policies & procedures in all related areas.
- Troubleshooting for known errors and workarounds.
- Self-motivated to find solutions to customer issues under guidance from senior members of the team.
- Provide support from within the office (this is not a remote position).
- Assist with various projects as needed.
- Ability to participate in on-call weekend rotation support.
- Ability to lift 40 pounds.
- Other duties as assigned.
About LeadStack Inc.
">LeadStack Inc. is a certified minority-owned staffing services provider of contingent workforce. We partner with Fortune 500 brands to deliver high-quality solutions.
What We Offer:
">- A competitive hourly rate of $20-$26 per hour (DOE).
- A dynamic and supportive work environment.
- Opportunities for career growth and development.
- A comprehensive benefits package.
To Learn More:
">Please visit our careers page at https://leadstackinc.com/careers/ to explore current opportunities.
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