Technical Support Specialist

6 days ago


El Dorado Hills, California, United States LeadStack Inc. Full time

Job Overview

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This role is an exciting opportunity to provide technical support for various computing environments. As a Desktop Technician 2, you will work onsite at our client's location in El Dorado Hills, CA.

Key Responsibilities:

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  • Support customer calls and perform on-site field services work for user technical assistance as needed.
  • Configure, deploy, and support various computers, networking, phones, mobile devices, audio-video, and other equipment related to the end-user computing environment.
  • Perform software installation and troubleshooting.
  • Communicate and resolve issues in a professional and timely manner.
  • Adhere to established SLAs for calls and tickets.
  • Assist users remotely using BeyondTrust application.
  • Troubleshoot issues related to Laptop/Desktop, Printers, Active Directory, and other IT applications.
  • Experience troubleshooting O365 Apps, internet browser, Network, VPN, Operating system, etc.
  • Documenting processes and maintaining knowledge base articles.
  • Use of knowledge base to identify solutions to user issues.
  • Collaborating with internal departments to ensure that IT needs are met.
  • Escalate, if required, unresolved problems to a higher level of support.
  • Diagnose & troubleshoot all IT related issues for Desktops, Laptops, Mobiles through remote access. MAC experience a plus.
  • Installation, configuration and troubleshooting Office 365 products, Windows 10, Microsoft Authenticator, VPN, wireless, mobility, software deployment.
  • Troubleshoot issues related to hardware, network connectivity, printers, and software applications.
  • Working knowledge on Active Directory, group policies, Share drive, DNS, Network Permissions.
  • Engage service providers to solve other IT infrastructure issues.
  • Ensure compliance with all company policies & procedures in all related areas.
  • Troubleshooting for known errors and workarounds.
  • Self-motivated to find solutions to customer issues under guidance from senior members of the team.
  • Provide support from within the office (this is not a remote position).
  • Assist with various projects as needed.
  • Ability to participate in on-call weekend rotation support.
  • Ability to lift 40 pounds.
  • Other duties as assigned.

About LeadStack Inc.

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LeadStack Inc. is a certified minority-owned staffing services provider of contingent workforce. We partner with Fortune 500 brands to deliver high-quality solutions.

What We Offer:

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  • A competitive hourly rate of $20-$26 per hour (DOE).
  • A dynamic and supportive work environment.
  • Opportunities for career growth and development.
  • A comprehensive benefits package.

To Learn More:

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Please visit our careers page at https://leadstackinc.com/careers/ to explore current opportunities.



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