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Graduate Assistant

2 months ago


Joliet, Illinois, United States University of St. Francis Full time
Job Summary

We are seeking a highly skilled and motivated Graduate Assistant & Support Supervisor to join our Technology Support Center team. As a key member of our team, you will provide advanced customer service and technical support to our students, faculty, and staff.

Key Responsibilities
  • Respond to support issues via phone, email, and chat systems
  • Provide technical support for hardware and software issues
  • Supervise and mentor student workers
  • Contribute to the development and refinement of our knowledge base
Requirements
  • Graduate student in good standing at the University of St. Francis
  • Experience working in a customer service function for a technology support department
  • Advanced knowledge of computer operating systems, software applications, and network systems
  • Leadership aptitude and ability to communicate effectively
Preferred Qualifications
  • Bachelor's degree in Management, Education, or Technology areas
  • Experience working in a help desk or call center capacity
What We Offer
  • $5000 stipend August through May
  • Tuition waiver up to 9 graduate credits for spring semester
  • 20 hours per week during the Fall and Spring term