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Front Desk Operations Specialist

1 week ago

Santa Fe, New Mexico, United States TPG Hotels Resorts and Marinas Full time
About the Role

We are seeking a skilled and detail-oriented Front Desk Agent to join our team at TPG Hotels Resorts and Marinas in Santa Fe, NM. As a key member of our hospitality team, you will be responsible for providing exceptional guest service, handling check-in and check-out procedures, and maintaining a clean and welcoming environment.

The ideal candidate will possess excellent communication skills, both written and verbal, and have the ability to work effectively in a fast-paced environment. You will be required to greet guests, verify reservations, and provide information about our hotel services and amenities. Additionally, you will handle check-out procedures, process payments, and respond to guest inquiries in a timely and professional manner.

We offer a competitive compensation package, comprehensive training, and opportunities for career growth and development. If you are a customer-focused individual with a passion for delivering outstanding service, we encourage you to apply.

Key Duties:
  • Greet guests and provide a warm welcome to our hotel.
  • Verify reservations and process payments accurately and efficiently.
  • Respond to guest inquiries in a timely and professional manner.
  • Assist guests with requests such as room changes, additional amenities, directions, and local recommendations.
  • Maintain a clean and welcoming environment throughout the hotel.