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Customer Service Representative

2 months ago

Freeport, Maine, United States Catrina Milliman - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused professional to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service: Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Insurance Education: Use a customer-focused, needs-based review process to educate customers about insurance options and provide personalized recommendations.
  • Lead Generation: Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Requirements
  • Communication Skills: Excellent written, verbal, and listening skills.
  • Problem-Solving: Ability to resolve complex customer issues.
  • Teamwork: Ability to work in a team environment and collaborate with colleagues to achieve goals.
  • Time Management: Ability to multi-task and manage time effectively.
  • Licenses: Property and Casualty license (must be able to obtain) and Life and Health license (must be able to obtain).
Benefits
  • Hourly Pay: Competitive hourly pay rate.
  • Growth Opportunities: Opportunity for advancement within our agency.
  • Benefits Package: Comprehensive benefits package, including health insurance, vision and dental insurance, life insurance, disability insurance, 401(k), and paid time off.