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Customer Service Representative
1 month ago
Customer Service Representative Job Description
We are seeking a qualified professional to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing prompt, accurate, and friendly customer service. This includes responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Responsibilities
- Provide exceptional customer service through phone, email, and in-person interactions.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Qualifications
- Ability to resolve complex customer issues.
- Excellent communication skills - written, verbal, and listening.
- Pride in getting work done accurately and timely.
- People-oriented.
- Ability to work in a team environment.
- Ability to multi-task.
- Property and Casualty license (must be able to obtain).
- Life and Health license (must be able to obtain).
Benefits
- Hourly pay.
- Growth potential/Opportunity for advancement within our agency.
Compensation
$16.75 - $21.00 per hour
We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it. We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. If you want to work in an environment that is fun, challenging, and rewarding, then Catrina Milliman - State Farm Agent may be the right fit for you.