Customer Success Manager

5 days ago

Eden Prairie, Minnesota, United States Arctic Wolf Co Full time
About Arctic Wolf Co

At Arctic Wolf Co, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated professionals is driving innovation and setting new industry standards every day. We've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and recently took home the 2024 CRN Products of the Year award. We're proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN's Products of the Year award in the inaugural Security Operations Platform category.


Mission and Vision

Our mission is simple: End Cyber Risk. We're looking for a professional focused on our SMB accounts to be part of making that happen.


Key Responsibilities:
  • Managing a set of SMB customers who are utilizing Arctic Wolf's CyberSOC solution
  • Achieving renewal and expansion targets through consultative selling techniques
  • Listening to customers and providing feedback to the business
  • Ensuring customer satisfaction and delivery of quarterly account reviews
  • Identifying opportunities to upsell to existing customers by positioning additional service offerings.
  • Effectively negotiating transactions and developing plans for future growth, including leveraging solid domain and product knowledge to facilitate interest in Arctic Wolf expansion.
  • Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source & impact of issues, as well as understanding use cases to coach customers to alternate solutions when possible.
  • Creating and managing automated processes to effectively forecast and communicate at-risk customers.
  • Working in a highly trusting and transparent team environment

About the Role

This position requires a sales professional with a proven track record in a technology organization, preferably with experience in sales and management. The ideal candidate will have excellent organizational skills, written/oral communication skills, and the ability to work in a rapidly changing environment.


About Us

At Arctic Wolf Co, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work - USA (2021-2024), Great Place to Work - Canada (2021-2024), Great Place to Work - UK (2024), and Kununu Top Company - Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

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