Enterprise Customer Success Manager

1 week ago


Eden Prairie, Minnesota, United States Arctic Wolf Co Full time

At Arctic Wolf Co, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated professionals is driving innovation and setting new industry standards every day.

About Us

We've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists. We recently took home the CRN Products of the Year award. We're proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights.

Our Mission

Our mission is simple: End Cyber Risk. We're looking for a professional focused on our SMB accounts to be part of making that happen.

Key Responsibilities
  • Managing a set of SMB customers who are utilizing our CyberSOC solution
  • Achieving renewal and expansion targets through consultative selling techniques
  • Listening to customers and providing feedback to the business
  • Ensuring customer satisfaction and delivery of quarterly account reviews
  • Identifying opportunities to upsell to existing customers by positioning additional service offerings
  • Effectively negotiating transactions and developing plans for future growth, including leveraging solid domain and product knowledge to facilitate interest in our expansion
  • Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests


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