Enterprise Customer Success Manager
1 week ago
At Arctic Wolf Co, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated professionals is driving innovation and setting new industry standards every day.
About UsWe've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists. We recently took home the CRN Products of the Year award. We're proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights.
Our MissionOur mission is simple: End Cyber Risk. We're looking for a professional focused on our SMB accounts to be part of making that happen.
Key Responsibilities- Managing a set of SMB customers who are utilizing our CyberSOC solution
- Achieving renewal and expansion targets through consultative selling techniques
- Listening to customers and providing feedback to the business
- Ensuring customer satisfaction and delivery of quarterly account reviews
- Identifying opportunities to upsell to existing customers by positioning additional service offerings
- Effectively negotiating transactions and developing plans for future growth, including leveraging solid domain and product knowledge to facilitate interest in our expansion
- Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests
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Customer Success Expert
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Key Customer Success Manager
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Customer Success Manager
1 week ago
Eden Prairie, Minnesota, United States Arctic Wolf Co Full timeAt Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we...
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Customer Success Manager
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Eden Prairie, Minnesota, United States Arctic Wolf Co Full timeAt Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we...
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Customer Success Manager
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Eden Prairie, Minnesota, United States Arctic Wolf Co Full timeAbout Arctic Wolf CoAt Arctic Wolf Co, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated professionals is driving innovation and setting new industry standards every day. We've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and recently took...
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Eden Prairie, Minnesota, United States Arctic Wolf Co Full timeAt Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we...
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