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Lead Management Supervisor

2 months ago

Portland, Oregon, United States Dick Hannah Acura Full time

The Lead Management Supervisor is tasked with guaranteeing adherence to lead management protocols and ensuring that sales processes via marketing systems are executed efficiently and effectively.
This position involves collaboration with various digital platforms and vendor partnerships while upholding exceptional standards for customer satisfaction and online reputation management.
The Lead Management Supervisor also plays a vital role in training and mentoring staff, as well as overseeing employee performance and compliance with industry guidelines.

We encourage applications from experienced BDC Managers/Directors.
This role is not customer-facing or performance-driven; it focuses solely on Quality Assurance and process management.

Compensation and Benefits for the Lead Management Supervisor:

Competitive Salary: $5000-$7000 per month

Generous Paid Time Off (PTO): We emphasize work-life balance, offering industry-leading PTO.
New full-time employees accrue 4 hours per pay period, totaling approximately 96 hours in the first year, with increases over time.

Comprehensive Benefits Package: Dick Hannah Acura provides extensive health benefits starting the first month after 60 days of employment.
Options include medical, dental, vision, Health Savings and Flexible Spending accounts, life insurance, and short- and long-term disability, along with a robust 401(k) plan for retirement planning.

Paid Holidays: Dick Hannah Acura offers at least 2 paid holidays per year to the Lead Management Supervisor, subject to completion of the introductory period and other eligibility requirements as per company policy.

Responsibilities of the Lead Management Supervisor:

  • Train sales personnel in utilizing VinSolutions CRM for managing customer relationships and lead processes.
  • Assign leads to appropriate sales representatives and conduct regular audits to ensure proper follow-up and lead conversion.
  • Prepare and present performance reports to sales staff, analyzing metrics to drive improvements.
  • Communicate with vendors such as Autotrader, Edmunds, Carfax, etc., ensuring optimal service and value.
  • Audit OEM websites for accuracy, marketing effectiveness, and pricing strategies, coordinating with staff to ensure compliance and optimization.
  • Monitor Adsource platforms to ensure effective advertising strategies and execution.
  • Manage the use of Roadster for online sales and customer interactions.
  • Monitor customer satisfaction indices, online reviews, and reputation on various platforms, implementing strategies to enhance customer satisfaction and address negative feedback.
  • Facilitate effective communication across teams to ensure alignment and efficiency.
  • Manage SharePoint for document storage, sharing, and collaboration among staff.
  • Oversee the onboarding process for new hires, providing training and coaching to ensure they are well-prepared.
  • Audit co-op advertising programs to maximize marketing budgets and effectiveness.
  • Serve as the primary CRM expert in the dealership, understanding all features and functionality, as well as best practices.
  • Manage the dealership website by updating staff photos, auditing link navigation, and ensuring layout/images alignment is correct and verified on both mobile and desktop.

Qualifications for the Lead Management Supervisor:

  • Physical ability to use computer hardware/software.
  • Computer literate (MS Word, Advanced Excel, Outlook).
  • Organized and extremely detail-oriented.
  • Ability to prioritize tasks effectively.
  • Strong research skills.
  • Proven experience in CRM management, performance evaluation, and vendor management.
  • Strong understanding of the automotive industry and dealership operations.
  • Proficiency with Vinsolutions, Adsource, Roadster, Purple Cloud, Zoom, and SharePoint.
  • Ability to analyze data and make informed decisions to drive performance improvements.

At Dick Hannah Acura, our Core Values are encapsulated in four words: Family, Integrity, Respect, and Purpose.
We are a family-run business that has been around since 1949, yet we maintain a focus on the future and innovation.
The Hannah family is passionate about how our business operates and about treating our employees with the same care as our customers.
Every day, we truly value our employees and sincerely appreciate everyone's contributions.

Dick Hannah Acura.
Believe in nice.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.