Assistant General Manager
5 days ago
As a key member of the Grande Denali Lodge & Denali Bluffs Hotel team, the Assistant General Manager plays a vital role in ensuring exceptional guest service and operational efficiency. This dynamic position involves overseeing Front Desk operations, managing room reservations, front office systems, and supplies inventory to guarantee seamless operations.
Main Responsibilities:
- Manage Front Desk activities to deliver outstanding guest experiences during check-in and check-out processes.
- Oversee room reservations, front office systems, and manage supplies inventory to maintain smooth operations.
- Train, supervise, counsel, schedule, evaluate, and motivate all Front Desk associates to achieve high performance standards.
- Collaborate with housekeeping and maintenance departments to resolve issues promptly and efficiently.
- Utilize effective management skills and judgment to solve operational challenges, ensuring optimal outcomes.
- Maintain compliance with company standards to uphold consistent high-quality guest relations.
- Communicate effectively with guests and staff, both verbally and in writing, to provide clear instructions and resolve inquiries.
- Organize, conduct, and/or attend meetings to share and receive pertinent information.
- Assist in various areas of operations as required, demonstrating a hands-on approach.
- Support and embody the management company's culture and core values.
Requirements:
The ideal candidate for this role should possess:
- A minimum of one to two years' experience as a Front Office Manager or Front Desk Supervisor.
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- Ability to work effectively under pressure in a fast-paced environment.
- Strong organizational skills with attention to detail.
Estimated Salary Range:$65,000 - $85,000 per year, depending on experience and qualifications.
About Us:
Grande Denali Lodge & Denali Bluffs Hotel is committed to providing exceptional guest service and operational excellence. Our team members are dedicated to delivering unforgettable experiences for our guests.
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