Admissions CRM Coordinator

Eastern CT State University seeks a highly skilled and experienced Admissions CRM Coordinator to join our team. This key role will be responsible for managing the strategic and operational effectiveness of our admissions CRM system, ensuring seamless user experiences for campus users and prospective students.

The ideal candidate will have a strong technical aptitude, excellent analytical and problem-solving skills, and the ability to effectively communicate with users, prospective, and current students. They will work closely with graduate and undergraduate admissions, Information Technology, and other campus stakeholders to support accurate data integration between the CRM and external data sources.

Key Responsibilities:

• Develop, execute, and manage CRM functions, including admissions applications, documents, data integrity, decisions, reports, events, communications, and campaigns.
• Provide training and support for campus users and oversee employee access.
• Collaborate with the Director of Admissions and Enrollment Management and Information Technology to provide strategic and functional support for the CRM software.
• Design and implement the prospective and current student experience using the admissions CRM.
• Provide CRM data and reports for admissions leaders and other campus stakeholders.

Requirements:

• Bachelor's degree.
• Four years of experience in higher education admissions, enrollment management, student services, communication, and marketing or information technology.
• Strong technical aptitude to learn and configure software systems and manage databases.
• Strong analytical, strategic thinking, and problem-solving skills.
• Strong organizational and project management skills.

Preferred Qualifications:

• Master's degree.
• Three years of professional marketing experience, preferably in higher education admissions.
• Three years of experience using an admissions CRM, preferably Slate.