Anthropologie Omni Service Specialist

2 weeks ago

New York, New York, United States Anthropologie Full time
Job Summary

The Omni Service Specialist plays a critical role in delivering exceptional customer experiences by supporting omni-channel processes. This position is responsible for picking, packing, and shipping online customer orders, fulfilling in-store and curbside pickup orders, and transferring product back to the warehouse.

Key ResponsibilitiesCustomer Experience
  • Strategically process order queues and daily workloads to prevent backlogs, limit cancellations, and maintain proper customer touchpoints.
  • Maintain standards through the use of proper packaging to exceed customer product expectations.
  • Effectively utilize store technology to ensure a seamless omni-channel shopping experience for customers.
Business Operations
  • Oversee omni processes to ensure fill rates are maintained and brand standards are followed.
  • Oversee organizational standards related to supply needs, technology, workstations, order staging, and pickup areas.
  • Facilitate the transfer of online products back to the warehouse.
  • Adhere to store safety standards, inventory accuracy, and reduction of product loss while upholding all company policy and procedure to support store profitability.
Communication + Relationships
  • Communicate daily with the leadership team on omni processes to ensure task completion.
  • Proactively escalate issues that may be impacting the ability to fulfill orders.
  • Collaborate with store leadership to share progress on results and articulate support needs to maximize efficiency.
  • Set an energized pace to establish and maintain omni-channel standards and service level agreements.
Requirements
  • Ability to work flexible hours to meet store omni-channel demand.
  • Proven track record in leading operational processes and achieving measurable results.
  • Eagerness to learn and grow within the organization.

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings, and much more. For additional information, visit https://www.urbn.com/careers/benefits.

Pay Range: USD $22.00/Hr.

Anthropologie Wage Transparency: To view information related to various state-specific wage transparency laws, click here.

EEO Statement: URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law.

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