Experience Design Strategist and Leader for Digital Transformation

3 days ago

Austin, Texas, United States snipeHIRE Full time
Job Description

Company Overview

snipeHIRE's client is a pioneering service provider that partners with Fortune 500 leaders to revolutionize enterprise operations and propel business strategies. They specialize in digital enablement and transformation using cutting-edge process mining, data management, and automation platforms. The company empowers customers to become more efficient and enhance their end-customer experience through innovative RPA, AI & ML powered solutions.

Salary

$140,000 - $160,000 per year, depending on experience.

Job Summary

We are seeking an exceptional Experience Design Strategist and Lead to join our dynamic team in a remote role focused on delivering strategic services to our clients. This individual will lead targeted experience design thinking exercises with cross-functional stakeholders from our client's organization to identify pain points, develop a strategic vision, and provide actionable recommendations that shape a transformational roadmap aligned with their business objectives.

Key Responsibilities

  • Client-Centered Design Thinking:
    • Facilitate and lead immersive design thinking workshops tailored to our client's specific needs.
    • Collaborate with cross-functional teams to uncover insights, pain points, and opportunities within the client's ecosystem.
    • Synthesize insights gathered from design thinking exercises and in-depth research to map out strategic opportunities that drive enhanced user experiences and foster business growth for our client.
  • Strategic Vision Co-creation:
    • Work closely with our client's stakeholders to co-create a transformative XD strategy that aligns with their organizational goals and user-centric vision.
    • Translate the collaborative vision and identified opportunities into a comprehensive, client-tailored roadmap for transformation.
    • Define key milestones, initiatives, and timelines that guide the client toward achieving their strategic objectives.
  • Client Stakeholder Alignment:
    • Foster strong relationships with key stakeholders within our client's organization, including executives, business owners, end users, data analysts, engineers, product managers, and project leads.
    • Ensure seamless alignment and engagement throughout the strategic planning process.
    • Present findings to our client in a persuasive manner that emphasizes the potential impact of proposed initiatives.
  • Collaborative Leadership:
    • Formulate clear, data-informed recommendations based on user research, analytics, and industry best practices.
    • Champion a collaborative and user-centric mindset within both our internal team and the client's organization.
    • Encourage cross-functional dialogue, creative problem-solving, and co-creation.
    • Continuously evaluate the performance of the client's transformational initiatives using data-driven insights.
    • Adjust and iterate on the roadmap as necessary to ensure alignment with evolving business needs.

Required Skills & Experience

  • Bachelor's or Master's degree in Design, Business, or related fields.
  • Minimum of 5 years of experience in design strategy, experience design, or related role, with proven track record of driving strategic efforts around Decision Intelligence solutions.
  • Proven experience showcasing successful design thinking workshops, strategic vision development, and roadmap creation for clients.
  • Strong understanding of business fundamentals, especially unit economics and productivity metrics.
  • Proficiency in design thinking, user research methodologies, strategic planning, and agile development processes.
  • Creative thinker with a passion for innovation and problem-solving.
  • Excellent communication, presentation, and interpersonal skills, with a client-centric approach.
  • Familiarity with design and prototyping tools such as Sketch, Figma, or similar is advantageous.
  • Previous involvement in digital transformation projects or client consulting is highly desirable.

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