Strategic External Communications Director

2 days ago

Seattle, Washington, United States Genesys Cloud Services, Inc. Full time
Job Title: Vice President, Global External Communications

As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work.



Job Overview:

As the Vice President of Global External Communications at Genesys, you will lead the company's strategic efforts in managing all aspects of external communication, ensuring cohesive messaging across global markets. Reporting to the SVP, Head of Transformation & Office of the CEO, this role is critical to enhancing Genesys' public image, building and maintaining strong relationships with media, investors, and external stakeholders, and shaping the company's reputation as a global leader in the technology and SaaS space.



Responsibilities:


  2. Develop and execute a comprehensive external communications plan that enhances Genesys' visibility, brand reputation, and positioning in the SaaS and technology space.
  3. Build and maintain relationships with key media outlets to secure high-impact coverage and manage public relations, including thought leadership, press releases, and executive interviews. Ensure messaging consistency across all external channels.
  4. Partner closely with Internal Communications and Global Brand, as well as other Marketing functions to support external communication efforts related to corporate events, product launches, and M&A. Ensure a proactive and transparent approach that aligns with Genesys' brand values.
  5. Collaborate on investor communications, including earnings announcements and financial releases, ensuring clear and strategic messaging with the financial community.
  6. Manage the global external communications team, ensuring consistency in messaging across international markets, while adapting strategies to local contexts.


Requirements:

Leadership Experience: Proven ability in leading external communications, public relations, and media strategies for a high-growth tech or SaaS company.



Strategic Communication: Expertise in developing global communication strategies that align with business objectives and produce measurable results.



Crisis Management Expertise: Skilled in managing high-stakes crisis communication to protect and enhance company reputation during challenging situations.



Stakeholder Engagement: Strong experience in managing relationships with media, investors, partners, and regulatory bodies to ensure consistent messaging.



Global Communications: Experience managing global communication strategies and adapting messages for diverse markets.



Education & Experience: Bachelor's Degree in Communications, Public Relations, or a related field (Master's preferred) and 15+ years of experience in external communications, corporate communications, or public relations, with at least 5 years in a senior leadership role.



Why Genesys:

At Genesys, we are on a mission to redefine the customer experience through innovative technology. As part of our leadership team, you will have the opportunity to shape the future of communications for a global leader in the SaaS space.

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