Customer Service Specialist

20 hours ago


Maryland City, Maryland, United States State Farm Insurance Full time

About the Role

We are seeking a skilled Customer Service Representative to support our team at State Farm Insurance.

Key Responsibilities:

  • Assist customers with inquiries, complaints, and policy changes in a professional and efficient manner.
  • Provide accurate and timely information regarding insurance products and services.
  • Process policy applications, renewals, and cancellations.
  • Handle billing and payment inquiries.
  • Resolve customer issues and complaints in a collaborative and respectful environment.
  • Maintain accurate customer records and update information as needed.
  • Follow company policies and procedures to ensure compliance with insurance regulations.
  • Stay updated on industry trends and changes in insurance policies.
  • Continuously improve knowledge and skills through training and development opportunities.
  • Collaborate with team members to ensure customer satisfaction.
  • Implement process improvements to enhance the customer experience.

About Our Offerings

In this role, you will have the opportunity to work in a dynamic and supportive environment where your skills and expertise will be valued and recognized.

We offer a competitive salary of $45,000 - $60,000 per year, based on experience, plus excellent benefits and career advancement opportunities. Our comprehensive compensation package includes a competitive annual salary, plus opportunities for growth and development within the company.

Your Qualifications

To succeed in this role, you should possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. You should also have a strong understanding of insurance products and services, as well as a commitment to delivering exceptional customer service.



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