Customer Service Representative

19 hours ago


Maryland City, Maryland, United States Massage Envy Full time

**Overview:**

At Massage Envy Laurel, we're dedicated to helping our clients feel their best. As a Sales & Customer Service Associate, you'll play a vital role in delivering an exceptional experience and growing our member base.

**Compensation:**

  • We offer a competitive $45,000 - $60,000 per year salary, plus bonuses for outstanding performance.
  • You'll also enjoy employer-paid healthcare, including medical, dental, and vision plans.

**Job Description:**

As a Sales & Customer Service Associate, your primary responsibilities will include:

  • Providing exceptional customer service and ensuring every client feels valued and understood.
  • Promoting the value of Total Body Care by educating clients on new services, selling the Massage Envy Wellness Program, booking future appointments, and recommending homecare products.
  • Supporting clinic flow by greeting clients, scheduling services, answering phone calls, and addressing questions.

**Requirements:**

To be successful in this role, you'll need:

  • A high school diploma (or equivalent) and previous retail or sales experience (preferred).
  • Critical thinking skills, with excellent math and computer abilities, and the ability to multitask.
  • Great people skills and the capacity to establish positive relationships with guests.
  • A general knowledge of massage and skin care services.

**Benefits:**

We offer a range of benefits to support your well-being, including:

  • A flexible schedule for a better work-life balance.
  • In-depth product and service training.
  • A free monthly massage, skincare, or stretch service.
  • 30% off all products.


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