Customer Service Representative
19 hours ago
**Overview:**
At Massage Envy Laurel, we're dedicated to helping our clients feel their best. As a Sales & Customer Service Associate, you'll play a vital role in delivering an exceptional experience and growing our member base.
**Compensation:**
- We offer a competitive $45,000 - $60,000 per year salary, plus bonuses for outstanding performance.
- You'll also enjoy employer-paid healthcare, including medical, dental, and vision plans.
**Job Description:**
As a Sales & Customer Service Associate, your primary responsibilities will include:
- Providing exceptional customer service and ensuring every client feels valued and understood.
- Promoting the value of Total Body Care by educating clients on new services, selling the Massage Envy Wellness Program, booking future appointments, and recommending homecare products.
- Supporting clinic flow by greeting clients, scheduling services, answering phone calls, and addressing questions.
**Requirements:**
To be successful in this role, you'll need:
- A high school diploma (or equivalent) and previous retail or sales experience (preferred).
- Critical thinking skills, with excellent math and computer abilities, and the ability to multitask.
- Great people skills and the capacity to establish positive relationships with guests.
- A general knowledge of massage and skin care services.
**Benefits:**
We offer a range of benefits to support your well-being, including:
- A flexible schedule for a better work-life balance.
- In-depth product and service training.
- A free monthly massage, skincare, or stretch service.
- 30% off all products.
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