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In-Store eCommerce Shopper

2 months ago

Cedar Park, Texas, United States H-E-B Full time

Key Responsibilities:
H-E-B seeks enthusiastic and dedicated Partners who are ready to put in the effort while ensuring our Customers feel valued.

Regardless of your background or career stage, we invite you to become part of our community where our People are our priority.

As an eStore In-Store Shopper, your role will involve selecting, sorting, and unloading products to fulfill eCommerce orders.


Upon eligibility, you will have the opportunity to become an Owner in the company, so we are looking for individuals who demonstrate commitment, diligence, and a focus on quality and Customer satisfaction.

- Being Partner-owned signifies that our most vital assets - our People - are the driving force behind the innovation, growth, and success that establish H-E-B as The Greatest Omnichannel Retailing Company.


Do you possess:
HEART FOR PEOPLE - a dedication to ensuring that People are prioritized?
HEAD FOR BUSINESS - an understanding of how your actions impact our Customers and overall success?
PASSION FOR RESULTS - the initiative to take action when necessary?

We are in search of:
- Excellent customer service abilities; capacity to thrive in a fast-paced environment; strong decision-making skills

What does the role entail?

Customer Service:

  • Select merchandise from the sales floor to fulfill online orders
  • Sort and unload selected items into appropriate storage areas
  • Utilize digital tools to identify items needed for online orders, pack, and organize orders in the staging area, and retrieve orders for Customers
  • Make decisions on behalf of Customers when requested items are unavailable
  • Deliver exceptional customer service; respond to product inquiries, locate items, and assist in-store Customers as needed
  • Return excess or unwanted items to their designated locations
  • Maintain continuous communication with department Managers and Partners to find products
  • Minimize shrinkage through careful product handling
  • Adhere to Standard Operating Procedures (SOPs); meet productivity benchmarks
  • Perform eStore Curbie duties as required
Sanitation / Stocking / Food Safety:

  • Adhere to federal, state, and company regulations/standards for product freshness, food safety, and sanitation
  • Collect baskets and dispose of trash inside and outside the eStore as necessary
  • Maintain and stock bag areas
  • Organize carts and ensure cleanliness within the eStore
  • Uphold safety and sanitation standards
What is your background?

  • Minimum age of 16
  • High school diploma or equivalent (preferred)
-3+ months of experience in a related role

  • Experience in personal shopping is a plus
  • Completion of all required training upon hire (e.g., Alcohol Seller's Training)

    Do you have what it takes to excel as an H-E-B eStore In-Store Shopper?

    • Strong customer service skills
    • Effective communication abilities
    • Capability to make sound decisions on behalf of the customer with limited information
    • Ability to prioritize and manage multiple tasks
    • Flexibility to work varied schedules
    Can you...

    • Thrive in a fast-paced work environment that demands attention to detail and precision
    • Engage with Customers and remain attentive to their needs
    • Adapt to a flexible schedule based on business requirements
    • Work in diverse conditions; endure hot, wet, and/or cold environments
    • Consistently walk, reach at waist, and grasp
    • Frequently reach at knees, push/pull with arms
    • Occasionally sit, stand, reach overhead, bend, stoop, squat, kneel, climb stairs, pivot, twist, pinch, and perform fine motor movements
    • Demonstrate the ability to lift 55 lbs and manage items exceeding 55 lbs
    • Utilize a manual pallet jack multiple times throughout the day
    • While exceptions may exist, the definitions for frequency are generally as follows: - Constantly: 5.5+ hours per 8-hour day; Frequently: hours per 8-hour day; Occasionally: hours per 8-hour day
    • It is the responsibility of each individual Partner to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push, pull, or carry, the Partner must break the box down into lighter, smaller, more manageable components or seek assistance from another Partner or a manager.