Technical Support Specialist
2 weeks ago
Position: Technical Support Specialist
Contract Duration: 6-month contract with potential extensions
Location: Remote
Essential Qualifications:
- 3-5 years of experience in Windows operating system support and help desk assistance
- Proficiency in Active Directory
- Experience with Office 365
- Familiarity with ticketing systems, specifically ServiceNow
Preferred Qualifications:
- Experience using the ServiceNow ticketing platform
- Knowledge of Tier 1 and Tier 2 support
- Relevant certifications
Daily Responsibilities:
Insight Global is looking for a Technical Support Specialist to join a leading simulation software engineering firm. This role will primarily involve assisting end users with technical issues, both in-person and remotely.
Key responsibilities include:
- Delivering Tier 1 and Tier 2 support to end users through various support channels
- Managing, creating, responding to, and resolving incidents and service requests while adhering to established processes and service level agreements (SLAs)
- Providing comprehensive end-user support
- Following documented asset management protocols and maintaining accurate records in the configuration management database (CMDB)
- Troubleshooting issues related to Microsoft Office applications, including O365 and MS Teams
- Configuring and resolving basic issues related to virtual machines, networks, and Windows file shares
- Assisting with the onboarding and offboarding processes for employees
Compensation: Competitive hourly rate
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