Patient Access Representative

7 days ago

Waconia, Minnesota, United States Ridgeview Medical Center Full time

Patient Access Representative Job Summary

This role is responsible for ensuring accurate and efficient patient registration and pre-registration processes for various patient types, including inpatient admissions, outpatient services, and same-day surgeries at multiple locations.

Key Responsibilities:

  • Efficiently register patients, capturing and verifying all required information to identify the patient, contact the patient, and receive proper reimbursement for services.
  • Assign the appropriate Guarantor for each patient and ensure patients receive necessary disclosures and sign Consent to Treat documentation.
  • Verify insurance eligibility and benefit information using real-time eligibility and take appropriate action to ensure proper insurance plan and billing address are entered in the system.
  • Collect financial obligations from patients and provide financial counseling and/or estimates when necessary.
  • Reconcile and perform end-of-day cashier duties and work with internal staff and third-party payers to obtain necessary information for registration.
  • Provide professional and courteous customer service to internal and external customers and adhere to strict confidentiality when handling patient information.
  • Meet established quality and productivity standards/requirements and ensure inpatient notification process to third-party payers is completed within established timeframes.

Requirements:

  • High school graduate or equivalent
  • 1-2 years previous healthcare experience
  • Familiar with medical terminology
  • Strong customer service experience
  • Ability to effectively handle high-stress, fast-paced environment
  • Ability to communicate in the English language for effective written and verbal correspondence
  • Ability to multi-task and high attention to detail
  • Ability to perform basic math functions and count money
  • Ability to serve patients in a friendly and efficient manner
  • Knowledge of basic computer functions and Microsoft Office applications
  • Ability to work autonomously and as a team
  • Ability to respond appropriately to unpredictable situations and diverse patient populations
  • Capable of making independent decisions with the use of strong critical thinking and problem-solving skills

Ridgeview Medical Center is an equal opportunity employer.

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