Night Audit Manager

2 weeks ago


Nashville, Tennessee, United States Sheraton Grand Nashville Full time
Job Summary:

The Night Audit Manager is responsible for ensuring the smooth operation of the Front Office in a professional, attentive, and courteous manner, providing exceptional service to all guests while maximizing room revenue and occupancy. This role specifically oversees the Front Office functions during the overnight hours.

Key Responsibilities:
  • Guest Service: Respond to all guest requests, problems, complaints, and/or accidents presented at the Front Desk or through Reservations in an attentive, courteous, and efficient manner. Follow up to ensure guest satisfaction.
  • Team Management: Motivate, coach, counsel, and discipline all Guest Services personnel according to Aimbridge Hospitality standards.
  • Revenue Management: Maximize room revenue and occupancy by reviewing status daily, analyzing rate efficiency, monitoring credit reports, and maintaining close observation of daily house count.
  • Front Office Operations: Supervise the Night Audit function, monitor the House Charge Worksheet and Flash Report for accuracy, and ensure compliance with Aimbridge Hospitality standards.
  • Training and Development: Participate in required M.O.D. program as scheduled, develop employee morale, and ensure training of Guest Services personnel.
  • Communication: Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.
  • Administrative Tasks: Prepare and conduct all Guest Services interviews, follow hiring procedures according to Aimbridge Hospitality standards, and conduct all 90-day and annual Guest Service employee performance appraisals.
  • Financial Management: Ensure correct and accurate cash handling at the Front Desk, review daily Front Office work and activity reports generated by Night Audit, and maintain required pars of all front office and stationary supplies.
  • Emergency Procedures: Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures.
  • Quality Assurance: Monitor all V.I.P.'s, special guests, and requests, and maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs.
Requirements:
  • At least 5 years of progressive experience in a hotel or a related field, or a 2-year college degree and 3 or more years of related experience, or a 4-year college degree and at least 1 year of related experience.
  • Supervisory experience required.
  • Must be proficient in Windows operating systems, Company-approved spreadsheets, and word processing.
  • Must have a valid driver's license from the applicable state.
  • Must be able to convey information and ideas clearly, evaluate and select among alternative courses of action quickly and accurately, work well in stressful, high-pressure situations, maintain composure and objectivity under pressure, and be effective in handling problems in the workplace.

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