Telecom Specialist

We are seeking a highly skilled Telecom Specialist to join our team at Sun Communities. As a key member of our team, you will be responsible for supporting the delivery of internet and telephone services across our locations, ensuring the successful achievement of our low voltage objectives.

• Troubleshoot issues with low voltage utilities across multiple locations
• Place orders for low voltage utilities across various Sun properties
• Identify and verify installation locations for low voltage utilities with onsite team members and vendors
• Coordinate onsite vendor installation of low voltage utilities with the construction team
• Monitor low voltage utilities construction, installation and turn-ups to ensure services meet expectations and are completed successfully
• Assist in keeping Suns managed services platform (MSP) up to date with low voltage utility information for all Sun locations
• Implement emergency telephone services at Sun properties
• Provide high-quality customer service experiences by communicating effectively with stakeholders and informing them of important information and dates
• Work with ISPs and telecom companies to stay up to date with the latest service offerings and technologies

• High School Diploma or GED (Required)
• Associates Degree in Information Technology, Engineering, or related field (Preferred)
• Bachelor's Degree in Information Technology, Engineering, or related field (Preferred)
• 1 year working in IT service delivery
• 1 year delivering internet and telephony services to clients
• 1 year troubleshooting and resolving internet and telephony service issues
• Working knowledge of telephony components (VOIP/analog), technologies and programming
• Working knowledge of Internet circuits and supporting components
• Ability to collaborate with a team on effective processes
• Excellent written, verbal and presentation skills
• Ability to respond to business needs after normal business hours
• Ability to use Microsoft Office suite (Word, Excel, Outlook)
• Ability to travel by car or plane with overnight stays as required: 5-10%

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family

Comprehensive Dental and Vision Plans

On-Site Fitness Center with Free Personal Training & Group Fitness Classes

Voluntary Health and Dependent Care Reimbursement Accounts

Life, Accidental Death & Dismemberment Insurance and Dependent Life

Short and Long-Term Disability Coverage

401(k) Plan with Sun matching contribution

Employee Assistance Program

Identity Theft Insurance

Legal Assistance Plan

Pet Insurance

Tuition Reimbursement program providing financial support to team members who further their formal education

Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation

Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more

Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child

Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty