Branch Relationship Manager

3 weeks ago

Fairfield, Ohio, United States Telhio Credit Union Full time
Job Title: Branch Relationship Manager

At Telhio Credit Union, we are seeking a highly skilled and experienced Branch Relationship Manager to join our team. As a key member of our leadership team, you will be responsible for driving business growth and member satisfaction at our retail locations.

Key Responsibilities:
  • Lead and manage branch financial performance, ensuring alignment with Telhio's strategic goals.
  • Direct, manage, and develop a team of Tellers, Relationship Bankers, and other branch staff through effective training and coaching methods.
  • Inspire each member of the branch team to achieve their individual performance standards and deliver exceptional member service.
  • Create a positive culture that fosters teamwork, excellent member service, and accountability.
  • Conduct quarterly and annual performance evaluations for all direct reports.
  • Build lasting member relationships internally and externally to contribute to achieving branch results.
  • Partner with Business Banking to build relationships with small businesses in the market and attend community and volunteer events.
  • Communicate openly with the team and possess the ability to make tough decisions.
  • Manage and lead staff to conduct branch operations in accordance with Telhio's policies and procedures.
  • Adapt to changes in the work environment, manage competing demands, and make adjustments as needed.
  • Collaborate with Credit Union partners to elevate member experience, system processes, and relationship building for members.
  • Manage and resolve member complaints and handle escalated items.
  • Process member transactions accurately and efficiently, including deposits, withdrawals, transfers, and more.
  • Open deposit and lending accounts and complete maintenance for existing and new members.
Requirements:
  • Five or more years of experience leading and managing others.
  • Four to six years of retail banking experience.
  • Three or more years of financial services experience.
  • Effective oral and written communication skills.
  • Excellent time management and scheduling experience.
  • Ability to work some Saturday hours.
  • Must have a valid driver's license.
  • Must be able to pass a background check, including credit, drug screen, criminal, and bondability checks.
What We Offer:
  • Competitive salary.
  • Opportunity to earn incentives and bonuses.
  • Benefits, including several medical plan options, dental, free vision, free life, and free disability insurance.
  • Additional financial incentive programs for employees enrolled in our insurance.
  • 6% matching and immediately vested 401(k) plan.
  • Generous schedule for 14 paid holidays, vacation, and personal time for a healthy work-life balance.
  • Opportunity for personal career growth, continued education, and mentorship programs.
  • Volunteer opportunities impacting the local community.
Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, you will need to have good manual dexterity, as well as speaking and hearing ability. This position requires sitting, some reaching, standing, and some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute, and record numerical and statistical data. Must drive occasionally.

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