Pet Care Specialist

11 hours ago


Sarasota, Florida, United States Encompass Pet Group LLC Full time
Job Summary

We are seeking a highly skilled and compassionate Pet Care Specialist to join our team at Encompass Pet Group LLC. As a key member of our grooming team, you will be responsible for providing exceptional customer service and ensuring the well-being of our furry clients.

Key Responsibilities
  • Provide warm and welcoming greetings to clients, determining their needs and preferences.
  • Bathe, dry, brush, and trim nails, as well as perform ear cleaning and teeth brushing services.
  • Complete walk-in services promptly and to company standards, maintaining a high level of quality and attention to detail.
  • Review and update groomer IO for pet vaccinations, appointment cancellations, and other important information.
  • Take high-quality photos before and after services to showcase our work.
  • Answer phone calls, return calls, book appointments, and provide exceptional customer service in a variety of situations.
  • Check in appointments, ensuring timely and efficient service.
  • Clean and maintain a sanitary environment in all grooming areas.
  • Solicit input and discussion from pet parents, encouraging up-sales in services.
  • Perform other duties as assigned by management.
Requirements and Qualifications
  • Some experience in pet care or a willingness to learn proper bathing techniques is preferred.
  • A passion for extraordinary customer service and the well-being of pets is essential.
  • Comfort and confidence working with animals, especially large and small dogs, is required.
  • Ability to communicate with clients in a friendly, upbeat manner is crucial.
  • Compassion and patience while working with dogs are essential.
  • Strong attention to detail to ensure dogs stay safe and grooming comes out looking great is necessary.
  • Reliability, a positive attitude, enthusiasm, and a strong work ethic are required.

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