Financial Advisor

2 months ago

Juneau, Alaska, United States South East Alaska Regional Health Consortium Full time

Compensation: $33.71 per hour

South East Alaska Regional Health Consortium (SEARHC) is a dedicated non-profit health organization committed to serving the healthcare needs of the Southeast Alaska community. We recognize that our employees are our greatest asset, and we prioritize their growth and development alongside the advancement of our organization.

Working with SEARHC transcends mere employment; it is a rewarding career path. We provide a comprehensive benefits package that includes retirement plans, paid time off, parental leave, health, dental, and vision insurance, life insurance, and both long and short-term disability coverage, among other benefits.

Key Responsibilities and Duties:

Patient Access:

  • Deliver outstanding customer service to assist patients effectively.
  • Accurately gather demographic and insurance information, verify employment details, and maintain updated insurance profiles.
  • Process adjustments as necessary.
Patient Billing:
  • Clarify explanations of benefits and billing statements to patients from various payers, including Medicare.
  • Accept payments from patients in various forms and ensure proper documentation for account postings.
  • Conduct financial assessments with self-pay patients to evaluate their payment capabilities and record findings in the patient account system.
  • Provide patients with applications for charity care and structured payment agreements.
  • Engage with insurance providers to confirm eligibility, assess benefit coverage, and document all communications and updates in patient records.
Patient Estimates:
  • Collaborate with patient financial services and revenue integrity teams to generate cost estimates as requested.
  • Reach out to patients or their family members to provide service quotes based on insurance benefits and collect necessary deposits.
  • Adhere to Payment and Collection Policy guidelines for deposit collection.
Additional Responsibilities:
  • Perform other duties as assigned.
Supervisory Duties:
  • This role does not involve supervisory responsibilities.
Qualifications:

Education and Certifications:
  • High school diploma or equivalent required.
  • Completion of CHAA certification within two years is mandatory.
Experience:
  • A minimum of five years in administrative and customer service roles.
  • At least two years of experience in revenue cycle management, including scheduling, registration, health information management, coding, billing, or collections; or demonstrated proficiency in screening patients for insurance and alternative resources.
Knowledge:
  • Familiarity with administrative and clerical tasks, including word processing, file management, office procedures, and computer software.
Skills:
  • Self-motivated with a commitment to continuous learning and professional development.
  • Exceptional customer service abilities, particularly in challenging situations.
  • Strong verbal and written communication skills.
  • Effective time management and organizational skills.
  • Proactive in seeking ways to assist others.
  • Excellent interpersonal skills, capable of engaging professionally with individuals from diverse backgrounds.
Abilities:
  • Ability to work independently with minimal supervision and demonstrate problem-solving capabilities.
  • Ability to read and understand instructions, correspondence, and memos.
Technical Skills:
  • Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.
  • Familiarity with other SEARHC-provided software applications.
Work Schedule:

Shift: OT 8/40

If you thrive in a dynamic environment and enjoy collaborating with motivated and enthusiastic professionals, you will find a rewarding career with us.

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