Senior Operations Management Specialist
6 days ago
Fannie Mae is a leading provider of mortgage financing solutions. We are seeking an experienced Operations Management Lead to join our team. In this role, you will be responsible for leading the development and implementation of process improvements to enhance customer value and satisfaction.
Salary Range: $120,000 - $160,000 per year, based on experience and qualifications.
Key Responsibilities:
- Support Sellers and Servicers by adhering to service level agreements (SLAs).
- Research and resolve exceptions, including escalation and communication of corrected documentation.
- Assist management with tasks related to design and execution of process improvements.
- Perform data analysis, forecasting, capacity management, and loan quality modeling.
- Lead the team in monitoring process performance and performing risk assessments.
Required Skills and Qualifications:
- 4+ years of experience in the mortgage industry.
- Bachelor's degree or equivalent.
- Experience supporting Sellers and Servicers.
- Understanding of loan workouts, e.g., delinquency modification, forbearance, exception management, etc.
- Understanding of mortgage terminology and loan lifecycle.
- Experience managing cross-functional projects.
- Demonstrated ability to work effectively as a member of a virtual team.
- Ability to diagnose and solve problems efficiently and effectively.
- Demonstrated ability to innovate and improve processes by saving time, reducing costs, reducing risk, or improving the customer experience.
Benefits:
Fannie Mae offers a comprehensive benefits package, including health, life, voluntary lifestyle, and other benefits that enhance an employee's physical, mental, emotional, and financial well-being.
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