Technical Service Specialist
1 week ago
Job Description
As a Technical Service Specialist - F&B at Oracle, your primary focus will be delivering post-sales support and solutions to our customer base while serving as an advocate for their needs. You will be responsible for fielding and resolving non-technical customer inquiries via phone and electronic means, as well as technical matters related to our Electronic Support Services.
Key Responsibilities
- Provide expert technical support to customers, ensuring timely and effective resolution of their issues.
- Collaborate with internal teams to develop and implement support strategies that meet customer expectations.
- Develop and maintain in-depth knowledge of Oracle's product offerings and services, staying up-to-date with new releases and technologies.
- Participate in training and knowledge-sharing initiatives to enhance support capabilities and share best practices.
Requirements
- Minimum 2 years' experience in technical support or a related field, with a focus on F&B management software.
- Strong understanding of database concepts, including SQL queries and update statements, as well as familiarity with networks, PCs, and virtual machines.
- Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced, dynamic environment.
Benefits
We offer a comprehensive benefits package, including medical, dental, and vision insurance, short-term disability, and life insurance, as well as flexible vacation and paid time off. The estimated salary for this position is $44,000-$89,300 per annum, depending on location and qualifications.
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