Customer Service Representative

1 week ago


Thousand Oaks, California, United States Planned Parenthood Arizona, Inc. Full time
Job Summary

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Planned Parenthood California Central Coast. As a key member of our call center, you will be responsible for providing exceptional customer service to both external and internal clients, answering a high volume of calls, scheduling appointments, and providing general agency information.

Key Responsibilities
  • Answer a high volume of calls and schedule appointments with a high degree of accuracy
  • Provide courteous and professional service to ensure patient satisfaction
  • Maintain a sensitive and warm demeanor with all callers
  • Be well-versed on PPCCC patient care-related services, including abortion options and CA minor reproductive laws
  • Be knowledgeable about different funding sources, such as family pact, Medi-Cal, and private insurance
Requirements
  • High school diploma or equivalent
  • One year of proven customer service experience or healthcare background preferred
  • Excellent communication skills and ability to relate to diverse communities
  • Ability to type and work with computers, including Microsoft Word, Excel, and Outlook
Compensation

The starting salary for this position is $21.02/hour, with opportunities for advancement. A $1.00/hour bilingual Spanish/English differential pay is offered upon passing the language assessment test.



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