Front Office Operations Director

7 days ago


Carlisle, Pennsylvania, United States Sadler Health Center Co Full time
Job Overview
Sadler Health Center Co is seeking an experienced Front Office Manager to oversee daily front office operations and ensure exceptional patient care. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for delivering high-quality service.

Key Responsibilities:
  • Operational Oversight: Provide strategic guidance to administrative staff, coordinate patient scheduling, and maintain operational excellence across all Sadler locations.
  • Patient Experience: Handle patient complaints, oversee patient satisfaction surveys, and track workflows to improve patient flow and care coordination.
  • Training & Staff Development: Ensure thorough training of front office staff, conduct regular meetings, and provide feedback to foster a highly engaged team.
  • Scheduling & Compliance: Create provider schedules, collaborate with the Quality Team, and ensure accurate data collection and compliance with regulatory initiatives.
  • Revenue Cycle Coordination: Work closely with the revenue cycle team to ensure proper account registration, billing, and insurance verification.

What We're Looking For:
The successful candidate will possess a Bachelor's degree in business or healthcare administration, with 3+ years of experience in medical practice or healthcare call center operations, including at least 1 year in a supervisory role. Proficiency in Microsoft Office applications and familiarity with EHR systems are essential. Salary range: $60,000-$70,000 per year.

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