Customer Service Associate

4 weeks ago


Appleton, Wisconsin, United States ThedaCare Full time
About the Job

This Customer Service Associate role at ThedaCare involves managing a high volume of inbound phone calls and resolving customer requests in a timely, accurate, and consistent manner.

Key Functions
  • Provide first-level customer service through an inbound call center.
  • Manage patient accounts, ensuring timely processing of payments, payment plans, and financial assistance.
  • Educate customers on insurance benefits and alternatives.
  • Collaborate with internal and external partners to ensure accurate patient billing.
What We Offer

We provide a supportive work environment, opportunities for growth and development, and a comprehensive benefits package.

Our team members are encouraged to participate in educational programs, literature reviews, in-service workshops, and meetings to enhance their skills and professional growth.

This role offers a unique opportunity to make a meaningful impact in the lives of our patients and communities.



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