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Client Support Specialist
2 months ago
**Job Summary:**
Garlock Flexibles is seeking a highly skilled Customer Service Representative to join their team. As a key member of the organization, you will be responsible for establishing and maintaining positive relationships with both internal and external customers. Your primary objective will be to ensure seamless communication between different departments to meet customer requirements.
**Key Responsibilities:**
- Act as a safety leader and prioritize safety in all tasks, adhering to company standards and regulatory requirements.
- Support business strategy through customer-centric service processes, driving sales growth and customer satisfaction.
- Build customer loyalty by proactively managing customer experiences, addressing concerns, and providing solutions.
- Develop relationships with customers through various interactions, including phone, email, and in-person meetings.
- Collaborate with different departments to meet customer requirements, ensuring timely and accurate delivery of products and services.
- Handle escalated issues related to customer orders and quality concerns, resolving problems efficiently and effectively.
- Review and address internal/external complaints, ensuring proper communication of corrective actions and implementing process improvements.
- Initiate sales correspondence to drive customer loyalty and increase sales, leveraging industry knowledge and market trends.
- Research job status and handle product inquiries efficiently, providing accurate and timely information to customers.
- Provide pricing, delivery information, process orders, and manage customer activities, ensuring seamless transactional experiences.
- Organize workflow effectively to meet customer expectations, prioritizing tasks and managing multiple projects simultaneously.
- Prepare and distribute customer activity reports as required, providing insights and recommendations for process improvements.
- Support sales team members and perform additional tasks as needed, contributing to the overall success of the organization.
- Collaborate to maintain a Food Safe environment and uphold company standards, adhering to regulatory requirements and industry best practices.
**Requirements:**
- High school diploma or equivalent.
- 2 years of experience in customer service, preferably in a manufacturing, printing, or packaging industry.
- Proficiency in ERP Systems and Microsoft Office, with strong analytical and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to interact with various stakeholders, including customers, colleagues, and management.
- Recognized as a team player with strong attention to detail, ability to multitask, and work well under pressure.
- Excellent soft skills, with the ability to interact with various stakeholders, including customers, colleagues, and management.
- Work independently and as part of a team to meet goals efficiently, prioritizing tasks and managing multiple projects simultaneously.
- Manage multiple priorities effectively, demonstrating technical knowledge and industry expertise.
**Physical Requirements:**
- Stand, walk, sit, and use hands to handle or feel.
- Talk, hear, reach with hands and arms.
- Specific vision abilities are required for this role.
**Work Environment:**
The work environment includes continuous noise and exposure to machinery, requiring attention to safety protocols and adherence to company standards.
**Equal Opportunity Employer:**
Garlock Flexibles is an equal opportunity employer that values diversity in the workplace, committed to creating an inclusive and respectful environment for all employees.
