Client Success Navigator

4 weeks ago


Gardner, Massachusetts, United States GAAMHA Full time
Job Title: Client Success Navigator

The Client Success Navigator plays a vital role in supporting individuals with their daily activities, training, and overall well-being. This position requires a high level of empathy, patience, and understanding to ensure that each individual receives the best possible care and support.

Key Responsibilities:
  • Develop and implement personalized plans to support individuals in their daily activities, including vocational training, personal living skills, and recreational activities.
  • Monitor and maintain a safe and healthy environment for individuals, including ensuring a clean and secure living space, and providing assistance with personal hygiene tasks.
  • Provide training and assistance to individuals in making healthy dietary choices and following medical orders.
  • Supervise and evaluate individuals' group and work performance, and provide feedback and guidance as needed.
  • Transport individuals to and from activities, work, and home, while ensuring compliance with GAAMHA's vehicle safety policies.
  • Complete required paperwork and documentation to meet regulatory requirements, including electronic documentation and progress notes.
  • Participate in ongoing training and professional development to enhance skills and knowledge.
Requirements:
  • High School Diploma or equivalent required; experience working in human services preferred.
  • Basic fluency in written and oral English required.
  • Acceptable CORI and valid driver's license required.
Physical Requirements:

The Client Success Navigator must be able to perform mechanical or physical lifts and transfers, assist with ADLs, and perform housecleaning duties, including laundry, vacuuming, and cleaning showers and tubs.


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