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Technical Support Specialist
2 months ago
We are seeking a highly skilled Technical Support Specialist to join our team at Kuhn North America, Inc. As a key member of our service team, you will serve as the subject matter expert for assigned product lines, providing technical support and guidance to our personnel and dealers.
Key Responsibilities- Resolve dealer service needs with required urgency and provide timely support to ensure minimal downtime.
- Work closely with Product Management, Engineering, and Operations departments to develop solutions and implement action plans to solve service issues.
- Develop and conduct training presentations to educate KNA employees and dealer personnel on product set-up, maintenance, and service.
- Collaborate with Parts Department personnel to develop and maintain recommended parts stocking lists.
- Maintain knowledge of competitor's products and service requirements for assigned product lines.
- An associate's or bachelor's degree in agricultural mechanics or agricultural engineering technology is preferred.
- Strong knowledge and skills in customer service, mechanics/repair, electronics, hydraulics, welding, and torch cutting.
- Proficiency in word processing, spreadsheet applications, presentation software, and internet applications.
We offer a dynamic work environment, opportunities for professional growth and development, and a competitive compensation package.
