Technical Support Specialist

3 weeks ago


Brodhead, Wisconsin, United States Kuhn North America, Inc. Full time
Job Title: Technical Support Specialist

At Kuhn North America, Inc., we are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our service team, you will be responsible for providing expert technical support for our assigned product lines.

Key Responsibilities:
  • Serve as the technical expert for service issues for assigned product lines.
  • Assist in resolving dealer complaints or concerns for other products distributed by KNA.
  • Diagnose, qualify, and quantify service and performance issues for assigned product lines.
  • Review and process all warranty claims for assigned product lines.
  • Maintain warranty records and distribute related reports to applicable departments.
Requirements:
  • An associate's or bachelor's degree in agricultural mechanics or agricultural engineering technology is preferred.
  • Knowledge and skills in customer service, mechanics/repair, electronics, hydraulics, welding, and torch cutting.
  • Application knowledge and experience in word processing, spreadsheet applications, presentation software, Internet, and e-mail.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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