Customer Service Representative

4 weeks ago


Plano, Texas, United States Innova Solutions Full time

Job Summary

Innova Solutions is seeking a highly skilled Customer Triage Specialist to join our team. As a key member of our mortgage servicing team, you will be responsible for communicating with homeowners and internal/external stakeholders to facilitate the research and resolution of high-exposure inquiries.

Key Responsibilities

  • Analyze interaction complexity and identify root causes of issues to effectively communicate solutions.
  • Provide subject matter expertise on behalf of Client to our Renters, Borrowers, and other consumers.
  • Research and correlate varied resources to draw sound conclusions and propose solutions.
  • Prioritize and meet pressing deadlines in a fast-paced environment.
  • Exhibit intellectual integrity, strong influencing skills, and an ability to identify deficiencies in loan servicing and/or internal processes and procedures.

Requirements

  • 3+ years' experience in mortgage servicing loss mitigation or equivalent experience in oversight of default management.
  • Strong knowledge of the mortgage industry with outstanding analytical and problem-solving skills.
  • Superior written and oral communication skills with strong relationship management skills.
  • Knowledge of servicing policy related to loss mitigation, investor reporting and accounting, risk management, operational controls, and default management.

What We Offer

Innova Solutions offers a competitive pay range of $25/hr - $27/hr and a comprehensive benefits package, including medical & pharmacy coverage, dental/vision insurance, 401(k), health saving account (HSA), flexible spending account (FSA), life insurance, pet insurance, short-term and long-term disability, accident & critical illness coverage, pre-paid legal & ID theft protection, sick time, and other types of paid leaves (as required by law), employee assistance program (EAP).

About Innova Solutions

Innova Solutions is a global company with approximately 50,000 professionals worldwide, reporting an annual revenue approaching $3 Billion. We deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.



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