Leasing Manager

6 days ago

Missoula, Montana, United States Northwest Real Estate Full time
Job Summary

The Leasing Manager is responsible for the day-to-day operation of the apartment community and building(s). This role requires providing quality service to residents, efficient operation of the property, and completion of required administrative tasks. The Leasing Manager reports to the Regional Property Manager.

Key Responsibilities
  • Code invoices in a timely and accurate manner for approval.
  • Maintain resident records to comply with affordable housing and state regulations.
  • Maintain property management software to accurately reflect the current operational circumstances at all times.
  • Collect rent and other income, and properly deposit and record receipts in a timely manner.
  • Prepare and deliver notices to residents (i.e., lease violations, termination, inspection, work order, etc.).
  • Coordinate move-in dates with maintenance rent-ready dates.
  • Manage the leasing process from initial application to move-in.
  • Enforce fair housing and landlord-tenant laws and regulations.
  • Effectively market the property to ensure occupancy goals are met and build a positive community image.
  • Ensure the property meets financial performance goals.
  • Manage customer service requests and ensure timely and satisfactory completion.
  • Collaborate with the site team and residents to create and strengthen a healthy community, facilitate on-site communication, and monitor property goals.
  • Maintain a waiting list in accordance with federal regulations.
  • Enforce agency regulations, lease terms, and house rules.
  • Ensure maintenance staff complete unit turns timely, process invoices timely, and maintain excellent curb appeal.
  • Recruit for the onsite team.
  • Oversee maintenance staff timecards are accurately logged and submitted to be approved in the timecard reporting system.
  • Accurately code daily time in the timecard reporting system.
Requirements
  • Ability to effectively manage and solve problems.
  • Ability to take direction from a supervisor.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Ability to use a computer for utilizing property management software, word processing, spreadsheets, email, and web browsing.
  • Ability to write legibly.
  • Ability to work in a collaborative manner, as a member of a site team.
  • Ability to relate professionally with vendors, residents, and co-workers.
  • Excellent verbal and written communication skills to communicate effectively with people from diverse backgrounds.
  • Ability to monitor budgets.
  • Excellent interpersonal skills with good negotiation tactics.
  • Ability to commit to the mission and values of the organization.
  • Ability to be flexible to change work plans.
  • Proactive and independent with the ability to take initiative.
  • Ability to maintain a professional personal appearance.
  • Ability to drive a car (and a valid driver's license) in order to run errands, etc.
  • Ability to comprehend and effectively manage complex regulatory requirements.
  • Ability to travel for training opportunities from time to time.
  • Familiarity with laws, regulations, and best practices applicable to Fair Housing.
  • Proficient with property management, Microsoft Office Suite, and other related software.
Work Environment
  • Office/building environment.
Travel Required
  • Limited; may be required to run errands or travel between properties as needed and attend periodic training events out of town.
Education and Experience

High school diploma or equivalent required. Training in property or real estate management preferred. 1-2 years of hospitality, office management, or administrative experience. Professional training may substitute for experience.

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