Business Analyst, Global Planning Lead

22 hours ago

Seattle, Washington, United States Amazon Full time
Job Summary

This position will lead the development of data analyses to assess the accuracy of headcount planning inputs and establish strong mechanisms to meet planning accuracy targets and ongoing changes in customer need.

Selling Partner Services is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners, and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world-class support, and building loyalty with Amazon's millions of selling partners.

We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully.

Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.

This role will join our cross-functional headcount planning team, Global Planning, and work closely with various stakeholders worldwide, such as Finance, Operations, Regional Capacity Planners, Hiring and Training teams, to develop data analyses to be used by downstream teams to plan staffing, cost, and root cause resolution approaches.

In this role, the Business Analyst will support Global Planning by leading weekly, monthly, and quarterly business review processes; analyzing data (exports and other) to drive prioritization work, assess optimization opportunities, and completing ad-hoc analysis.

This position will support and partner with senior leadership to provide data oversight and decision support in this rapidly evolving space.

The successful candidate will be a self-starter, comfortable with ambiguity, and be able to create and maintain efficient and automated processes.

The ideal candidate must thrive in a fast-paced environment, have a strong sense of curiosity and initiative, focus on generating results within tight deadlines, and maintain a high standard of personal and professional integrity and ethics.

The successful candidate will be a thought leader, with the ability to deep dive while thinking big. We are looking for a team-player to play a significant part in defining our team efforts.

Key Responsibilities
  • Provide data management processes such as accessing raw data feeds, building queries and macros, writing SQL code, organizing data, and designing reports that present status-at-a-glance visualization for business performance.
  • Retrieve and analyze large sets of data using Excel, SQL, and other data management systems.
  • Design and implement reporting solutions to enable stakeholders to manage the business and make effective decisions.
  • Take ownership of reporting processes to ensure that each report is accurate and timely with a high degree of customer focus in resolving data discrepancies.
  • Build and manage related key performance indicators (KPIs) to measure, control, and benchmark reporting processes.
  • Monitor existing metrics, build new metrics, and partner with internal teams to identify process and system improvement opportunities.
  • Support cross-functional teams on the day-to-day execution of the existing program implementation.
  • Generate complex queries to dive deep on process issues.
  • Innovate to improve customer experience.

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