Appliance Service Technician

3 weeks ago

Milwaukee, Wisconsin, United States CSC ServiceWorks Full time
About the Role

CSC ServiceWorks is seeking a skilled Appliance Service Technician to join our team. As a key member of our operations team, you will be responsible for providing mechanical repairs to washers and dryers at customer and client locations within your assigned region.

Key Responsibilities
  • Service and Repair: Perform diagnosis, troubleshooting, and repair of appliances such as washing machines, dryers, and air-vending machines. Ensure that all repairs are carried out efficiently and in accordance with manufacturer guidelines and safety standards.
  • Maintenance: Conduct routine maintenance and preventative services on appliances to ensure optimal performance and extend their lifespan. This includes cleaning, lubricating, replacing worn-out parts, and adjusting settings as necessary.
  • Customer Service: Interact with customers in a professional and friendly manner, addressing their concerns and providing accurate information regarding the repair or maintenance process. Offer advice and recommendations on appliance usage, care, and maintenance to prevent future issues.
  • Documentation: Maintain detailed records of service calls, repairs performed, parts used, and any other relevant information. Prepare service reports and update the internal database with accurate and up-to-date information.
  • Parts and Inventory Management: Monitor and manage inventory levels of spare parts and tools. Order necessary parts and equipment to ensure the availability of required resources for efficient repairs and maintenance.
  • Safety Compliance: Adhere to all safety protocols and guidelines while working with electrical systems and appliances. Ensure personal safety and the safety of customers' property during service calls.
Benefits and Perks
  • Work-Life Balance: Enjoy a healthy balance between work and personal life.
  • Competitive Compensation: Receive a competitive hourly rate of $22.00.
  • Comprehensive Benefits: Enjoy a range of benefits, including medical, dental, and vision insurance, as well as a health savings account with employer contribution.
  • Professional Development: Take advantage of paid training and education reimbursement programs to enhance your skills and career prospects.
  • Employee Discounts: Enjoy discounts on travel, theme parks, home and auto insurance, and more.
  • Recognition and Rewards: Receive recognition and rewards for your hard work and contributions to the company.
Requirements
  • Valid Driver's License: Possess a valid driver's license.
  • Pre-Employment Screening: Pass a pre-employment screening.
  • Appliance Repair Experience: Have previous experience in appliance repair or a related field.
  • Interpersonal and Communication Skills: Possess good interpersonal and communication skills to interact with customers effectively.
  • Physical Stamina: Have the physical stamina and dexterity to handle and maneuver heavy appliances.
  • Basic Computer Skills: Possess basic computer skills for documentation and communication purposes.

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