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Healthcare Customer Service Associate

2 months ago

Austin, Texas, United States Austin Gastro Full time

Austin Gastro is actively seeking experienced Patient Service Representatives to enhance our dedicated team. This role involves collaboration between multiple office locations.

We offer a comprehensive benefits package, including medical, dental, vision, life, and disability insurance, alongside generous paid time off, holidays, and a robust retirement plan. Additional perks include quarterly attendance bonuses, educational support, and a discounted gym membership for those interested. These positions are full-time, operating Monday through Friday, from 8:00 AM to 5:00 PM.

Key Responsibilities:

  • Manage patient check-in and check-out processes
  • Assess and communicate patient costs
  • Facilitate payment collection
  • Prepare and maintain accurate patient records
  • Process referrals and authorizations efficiently
  • Balance daily financial receipts
  • Conduct data entry tasks
  • Handle inbound phone inquiries
  • Schedule appointments for procedures

Qualifications and Skills:

  • Ability to thrive in a fast-paced environment
  • Capable of managing a high volume of work while ensuring quality, patient-centered care
  • Prior experience with Electronic Medical Records (EMR)
  • Strong critical thinking and communication skills

We invite qualified candidates to consider this opportunity to join our team.