Customer Experience Team Leader

3 weeks ago


Bridgeport, Texas, United States Brookshire Grocery Full time
Job Summary

Brookshire Grocery Company is seeking a highly skilled and experienced professional to join our team as a Customer Experience Team Leader. As a key member of our front-end operations team, you will play a critical role in ensuring that our customers receive exceptional service and have a positive shopping experience.

Key Responsibilities
  • Support upper management in leading front-end operations and staff to promote high levels of engagement and customer satisfaction.
  • Proactively address issues and concerns through effective communication, adherence to Company policies, and thorough training of front-end partners.
  • Work with upper management to ensure adequate staffing, a clean and safe store environment, and expedient check-out services for a pleasant customer experience.
Requirements
  • Minimum 18 years of age required.
  • High school diploma or GED and two or more years of related experience; or an equivalent combination of experience and/or higher education required.
  • Health Insurance Portability and Accountability Act (HIPAA) certification required.
  • TABC/LACT certification required where applicable.
  • Manager Food Safety certification required.
  • AML certification required.
  • Fuel Operator C Training required where applicable.
Work Environment

Work is generally performed in a retail store. Occasionally exposed to outside temperatures and weather. Occasionally exposed to extreme cold conditions (non-weather). Occasionally exposed to wet, slippery or damp conditions. Occasionally exposed to heights. Occasionally exposed to cleaning agents. Quiet to moderate noise level.

Brookshire Grocery Company strives to provide a safe, drug-free and alcohol-free environment for its partners and guests. The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age (40 or older), disability, genetic information or military status and any other trait protected by law.



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