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Program Associate

2 months ago


New York, New York, United States Child & Family Services of Erie County Full time
Job Title: Program Associate

Join Child & Family Services of Erie County in a dynamic role that makes a difference in the lives of individuals and families in Western New York.

About the Role

We are seeking a highly motivated and detail-oriented Program Associate to join our team. As a Program Associate, you will be responsible for managing cases referred for mediation, conflict coaching, and restorative practices. You will work closely with our team to provide excellent customer service, screen parties, schedule mediations, and maintain accurate case records.

Key Responsibilities
  • Screen parties to determine the appropriateness of a matter for mediation and/or ability of a party to effectively engage in the mediation or conflict coaching process.
  • Schedule mediations and assign mediators or other ADR professionals to provide the service as part of the complete case management process.
  • Initiate, maintain, and close electronic case records with great attention to detail.
  • Host sessions either in-person, at our CR+J offices in Buffalo and Jamestown, or in various community locations across WNY, or on our virtual mediation platform.
  • Mediate as needed (upon completion of extensive training and supervision).
Requirements
  • An Associate's Degree or equivalent knowledge and experience with conflict resolution and direct client service.
  • Experience in mediation, conflict resolution, and/or working with people in high conflict situations.
  • Excellent interpersonal engagement skills and the ability to put people at ease quickly over the telephone and in person.
  • Proficiency in Microsoft Office programs and online conferencing platforms.
  • A commitment to maintaining accuracy and paying attention to detail in the utilization of caseload management system.
  • Superior organizational skills to juggle multiple competing priorities and meet deadlines.
  • The ability to remain level-headed and cool under pressure.
  • Flexibility and willingness to adapt responsibilities according to program needs.
  • A demonstrated ability to work independently and within a team-based environment.
  • Willingness and ability to travel to and work in a variety of settings, including virtually, within CFS office, courts, and community offices, and occasionally, traveling outside of WNY for statewide meetings or professional development opportunities.
What We Offer
  • Competitive Pay Rate of $21.98 per hour.
  • Paid Time Off (PTO), paid holidays, and bereavement time.
  • Employer Paid Life Insurance.
  • Medical insurance options.
  • Dental insurance options.
  • Vision insurance options.
  • Wellness Program and Incentives.
  • Health Savings Account (HSA).
  • Healthcare Flexible Spending Account (FSA).
  • Dependent Care FSA.
  • Retirement.
  • Employee Referral Bonus.
  • Qualifying Employer for Public Service Student Loan Forgiveness Program (PSLF).
  • 403(b) Right Away and Employer-Contributions.
About Us

Child & Family Services of Erie County is an Equal Opportunity Employer. We are committed to diversity and inclusion with race equity at the center. Every day, we work to promote safety, health, and wellness. We will not stop until black, indigenous, and people of color are free from racism and experience peace, prosperity, and well-being.