Patient Experience Ambassador

6 days ago


Laguna Hills, California, United States La Paz Optometric Center Full time
Job Title: Patient Experience Ambassador

We are seeking a reliable and compassionate Front Desk Coordinator to join our team at the La Paz Optometric Center in Laguna Hills. As a key member of our eye care practice, you will be responsible for ensuring that every patient has a positive and memorable experience from the moment they walk in the door.

About the Role:
- You will be the first point of contact for patients, setting the tone for their appointment and providing exceptional customer service.
- You will handle patient inquiries, schedule appointments, and manage patient medical charts with accuracy and authenticity.
- You will utilize your excellent communication skills to answer phone calls, take messages, and complete outreach to patients.
- You will assist in opening and closing the office, maintaining a clean and organized workspace.

Requirements:
- 2+ years of experience in a front desk or customer-facing role.
- Strong written and oral communication skills, with the ability to maintain a caring and professional demeanor.
- Ability to work independently and as part of a team, with a strong attention to detail and organizational skills.
- Comfortable with technology and open to learning new applications and software.

Benefits:
- Competitive salary: $45,000 - $55,000 per year, depending on experience.
- Health, dental, and vision benefits.
- Paid time off and holidays.
- Bonus, raises, and retirement plans.
- Uplifting and vibrant work environment.


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