Customer Service Representative

1 month ago

Fort Mitchell, United States Joella's Hot Chicken Full time
Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive guest experience, and maintaining a clean and safe environment.

Responsibilities:
  • Greet customers and ensure the best guest experience
  • Guide guests through the ordering process
  • Taking orders from drive-thru using a headset, repeating orders for accuracy
  • Processing customer payments
  • Stocking supplies and paper goods as needed
  • Performing other job functions as assigned

Requirements:
  • Self-starting personality
  • Ability to communicate effectively verbally
  • Team player
  • Ability to exceed expectations of guests
  • Excellent time management skills
  • Knowledge of restaurant/kitchen operations

Physical Requirements:
  • Stand, sit, or walk for an extended period of time
  • Reach overhead and below the knees, including bending, twisting, pulling and stooping
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance

Job Competencies:
  • Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
  • Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
  • Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
  • Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a 'can-do' attitude.
  • Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.

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