IT Systems Support Lead

4 weeks ago


Princeton, New Jersey, United States Federated Co-ops Full time

Job Title: IT Systems Support Lead

Job Summary:

Federated Co-ops is seeking an experienced IT Systems Support Lead to join our team. As a key member of our IT department, you will be responsible for providing technical support and guidance to our employees and vendor partners.

Key Responsibilities:

  • Provide technical support and guidance to employees and vendor partners
  • Manage and maintain our IT systems, including O365, AD, SharePoint, and Ring Central
  • Diagnose and resolve hardware and software issues on client PCs, mobile devices, and printers
  • Communicate and interact with SAS partners, end users, and internal staff to resolve IT related issues
  • Accountable for tickets and complete necessary documentation as required daily

Requirements:

  • Minimum 3 years experience with AD, SharePoint, setup and configuration
  • Minimum of five years experience with PC and laptop hardware, printers, phone troubleshooting, support, configuration, and upgrade experience
  • Minimum of five years experience managing multiple SAS systems focused on reduction of issues and improvement of services
  • Minimum five years experience network performance and management
  • Minimum five years experience with IT systems security management

Preferred Qualifications:

  • Experience with Azure, SQL, and Drupal
  • Operating systems Windows 10, Android IOS, Apple IOS, Microsoft Server 2016
  • Systems network administration exposure/experience
  • Asset management oversight experience

Certification:

  • MCP, MCSA, MCSE
  • Certification in Dell, HP Hardware, IBM/Lenovo Hardware

Additional Requirements:

  • Excellent verbal and written communication skills
  • Ability to work with minimal supervision
  • Valid drivers license Ability to drive company vehicle
  • Ability to work extended hours as required
  • Must be able to lift 50 pounds


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