IT Systems Support Lead
4 weeks ago
Job Title: IT Systems Support Lead
Job Summary:
Federated Co-ops is seeking an experienced IT Systems Support Lead to join our team. As a key member of our IT department, you will be responsible for providing technical support and guidance to our employees and vendor partners.
Key Responsibilities:
- Provide technical support and guidance to employees and vendor partners
- Manage and maintain our IT systems, including O365, AD, SharePoint, and Ring Central
- Diagnose and resolve hardware and software issues on client PCs, mobile devices, and printers
- Communicate and interact with SAS partners, end users, and internal staff to resolve IT related issues
- Accountable for tickets and complete necessary documentation as required daily
Requirements:
- Minimum 3 years experience with AD, SharePoint, setup and configuration
- Minimum of five years experience with PC and laptop hardware, printers, phone troubleshooting, support, configuration, and upgrade experience
- Minimum of five years experience managing multiple SAS systems focused on reduction of issues and improvement of services
- Minimum five years experience network performance and management
- Minimum five years experience with IT systems security management
Preferred Qualifications:
- Experience with Azure, SQL, and Drupal
- Operating systems Windows 10, Android IOS, Apple IOS, Microsoft Server 2016
- Systems network administration exposure/experience
- Asset management oversight experience
Certification:
- MCP, MCSA, MCSE
- Certification in Dell, HP Hardware, IBM/Lenovo Hardware
Additional Requirements:
- Excellent verbal and written communication skills
- Ability to work with minimal supervision
- Valid drivers license Ability to drive company vehicle
- Ability to work extended hours as required
- Must be able to lift 50 pounds
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