Customer Service Associate

1 month ago


Phoenix, Arizona, United States Hertz Full time
About Hertz
Hertz is a leading car rental company that values customer satisfaction and employee empowerment. Our Customer Experience Specialists play a vital role in creating a positive experience for our customers, ensuring their needs are met and exceeded.

Salary: $17.00/hour starting pay rate + commission opportunities
The base hourly rate of $17.00 provides a competitive compensation package, while the potential to earn additional income through commissions offers a motivating opportunity to excel in this role.

Job Responsibilities
This position involves handling first contact resolution, addressing customer issues promptly, and providing exceptional service at the counter. The ideal candidate will be responsible for analyzing Net Promoter Score (NPS) results, identifying areas for improvement, and implementing strategies to enhance customer satisfaction.

Key Qualifications
To succeed in this role, you should possess excellent customer service skills, oral and written communication skills, relationship building and leadership skills, problem-solving, and decision-making skills. At least 3+ years of demonstrated experience in customer service, operations, and sales is required, with a preference for rental car experience.

Benefits and Perks
We offer a comprehensive benefits package, including medical, dental, and vision plan options, retirement programs, paid parental leave, adoption assistance, an employee assistance program, educational reimbursement, and voluntary insurance programs. Additionally, enjoy perks like up to 40% off standard Hertz rentals, gym discounts, and more.

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