Team Lead
1 day ago
At Gregorys Coffee, we're seeking a highly motivated and customer-focused Team Leader to join our GC38- Greenwich store team. This is an exciting opportunity to work in a dynamic environment where you'll be responsible for delivering exceptional customer experiences while driving store operations.
Job Summary:
- As a Team Leader, you will play a vital role in supporting store operations, deploying baristas, delegating tasks, and overseeing brand standards.
- You will serve as the store brand ambassador in customer recovery and customer experience.
- You will also be responsible for inventory management, cash handling, and ensuring food safety, cleanliness, and brand standards are upheld.
Key Responsibilities:
- Create a warm and inclusive environment for your team and customers.
- Work alongside your team to prepare specialty coffee and espresso beverages.
- Coach baristas in brand standards, food safety/cleanliness, and customer engagement.
- Deploy baristas to specific workloads, tasks, and stations.
Requirements:
- Demonstrated excellent customer service skills.
- Able to work well with others.
- Intermediate coffee knowledge, elevated beyond coffee basics.
- Demonstrated track record of upholding brand standards.
What We Offer:
- FREE coffee/tea beverages and freshly baked items.
- 50% discount on coffee bags, grab and go items, hot food items, and merch.
- Sick Pay and Family Leave.
- Weekly Pay Day.
- Health Insurance.
- Holiday Overtime Pay.
- Commuter Reimbursement.
- Paid Time Off.
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