Customer Service Representative
3 days ago
We are seeking a highly skilled Customer Service Representative to join our team at Manitowoc Co. This role will be responsible for providing exceptional technical support and solving customer issues related to our products.
Key Responsibilities- Create technical content and illustrations for operator's manuals, including GRIPS and ISO drawings, according to defined requirements.
- Work with subject experts to understand and write descriptive and step-by-step procedures.
- Collaborate with the Operation Team to create weekly publishing plans for SN crane manuals.
- Update parts manuals and descriptive manuals according to ECO with GRIPS and ISO drawings.
- Lead the preparation and delivery of SN crane manuals to the factory on time.
- Maintain production records of technical manuals.
- Perform other related duties as required.
This role requires a strong understanding of technical documentation and excellent communication skills. The ideal candidate will have experience in creating technical content and illustrations, as well as working with subject experts and operation teams.
We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.
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