Member Services Coordinator

4 weeks ago


Rockland, Massachusetts, United States Rockland Federal Credit Union Full time

We are seeking a skilled and customer-focused professional to join our team as a Member Services Coordinator in Eastern Massachusetts. This full-time position comes with a salary range of $55,000 - $70,000 per year, depending on experience.

Job Description:

The Member Services Coordinator will be responsible for coordinating various member services tasks, such as account openings, loan applications, and transfers. They will also provide exceptional customer service to our members, answering their questions and resolving any issues they may have.

Key Responsibilities:
  • Coordinate member services tasks, such as account openings and loan applications
  • Provide top-notch customer service to members via phone, email, and in-person interactions
  • Assist with resolving member complaints and concerns
  • Collaborate with other team members to achieve business objectives
Requirements:

To excel in this role, you should have at least two years of experience in a related field, such as banking or customer service. Strong organizational and time management skills are essential, as well as the ability to work effectively in a team environment.



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