Contract Operations Specialist
2 weeks ago
Job Location: Irving, TX
Job Duration: 6 Months
Reason: Peak Period
Department: Ayco Strategic Operations
Job Category: Operations
Job Summary:We are seeking a highly organized and detail-oriented Contract Operations Specialist to join our team. As a key member of our operations team, you will be responsible for providing exceptional client service, facilitating payment functions, and resolving customer inquiries.
Key Responsibilities:- Provide accurate and satisfactory answers to customer queries and concerns
- Facilitate payment functions and answer client queries on accounts, portfolios, and records
- De-escalate situations involving dissatisfied customers and provide patient assistance and support
- Guide callers through troubleshooting and navigate the company website or use products or services
- Collaborate with other client services professionals and financial advisors to improve client experience
- Review and approve pending client requests to ensure proper authorizations and supporting documentation are in place
- Process team-specific tasks as requested by the business
- 1-3 years of prior work experience in a relevant field
- Proficient to advanced skills with MS Office (Excel, PowerPoint, Word, Outlook)
- Highly organized with exceptional attention to detail and follow-through
- Strong ability to manage multiple projects with competing deadlines
- Proven analytical skills and problem-solving ability
- Team player with positive attitude and strong work ethic
- Ability to work collaboratively with all levels of the organization
- Flexible and able to work well under pressure in a team environment
- Strong communication skills (written and verbal)
- Great active listening skills
- Exceptional interpersonal and rapport-building skills
- Ability to work in a fast-paced environment
- Strong interest in client service/operations
- Commercially savvy with ability to exercise discretion with respect to highly confidential/sensitive information
- Analyst must understand and adhere to all policies and procedures
Bachelor's Degree Preferred
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