Contract Operations Specialist

2 weeks ago


Irving, Texas, United States eTeam Full time
Job Title: Contract Operations Specialist

Job Location: Irving, TX

Job Duration: 6 Months

Reason: Peak Period

Department: Ayco Strategic Operations

Job Category: Operations

Job Summary:

We are seeking a highly organized and detail-oriented Contract Operations Specialist to join our team. As a key member of our operations team, you will be responsible for providing exceptional client service, facilitating payment functions, and resolving customer inquiries.

Key Responsibilities:
  • Provide accurate and satisfactory answers to customer queries and concerns
  • Facilitate payment functions and answer client queries on accounts, portfolios, and records
  • De-escalate situations involving dissatisfied customers and provide patient assistance and support
  • Guide callers through troubleshooting and navigate the company website or use products or services
  • Collaborate with other client services professionals and financial advisors to improve client experience
  • Review and approve pending client requests to ensure proper authorizations and supporting documentation are in place
  • Process team-specific tasks as requested by the business
Requirements:
  • 1-3 years of prior work experience in a relevant field
  • Proficient to advanced skills with MS Office (Excel, PowerPoint, Word, Outlook)
  • Highly organized with exceptional attention to detail and follow-through
  • Strong ability to manage multiple projects with competing deadlines
  • Proven analytical skills and problem-solving ability
  • Team player with positive attitude and strong work ethic
  • Ability to work collaboratively with all levels of the organization
  • Flexible and able to work well under pressure in a team environment
  • Strong communication skills (written and verbal)
  • Great active listening skills
  • Exceptional interpersonal and rapport-building skills
  • Ability to work in a fast-paced environment
  • Strong interest in client service/operations
  • Commercially savvy with ability to exercise discretion with respect to highly confidential/sensitive information
  • Analyst must understand and adhere to all policies and procedures
Education:

Bachelor's Degree Preferred


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