Patient Experience Liaison

3 weeks ago


Edison, New Jersey, United States JFK Medical Center Full time
Experience Ambassador

At JFK Medical Center, we believe that our employees are the heart of what makes us better. Our team members are the driving force behind our mission to transform healthcare and serve as a leader of positive change.

We're looking for an Experience Ambassador to join our team. As a consumer advocate and liaison between patients/visitors and physicians and team members, you will play a critical role in capturing feedback through proactive patient rounding and reporting trends impacting the patient experience.

You will utilize your resourcefulness, interpersonal and communication skills, and service recovery methods to address consumer complaints. You will welcome guests, provide visitor passes, and communicate hospital policies, procedures, and services while safeguarding patient rights.

The Experience Ambassador will provide support to families in crisis and may perform all of the functions of the Experience Service Coordinator.

Key Responsibilities:
  • Capture feedback through proactive patient rounding and report trends impacting the patient experience
  • Utilize resourcefulness, interpersonal and communication skills, and service recovery methods to address consumer complaints
  • Welcome guests, provide visitor passes, and communicate hospital policies, procedures, and services
  • Safeguard patient rights and provide support to families in crisis


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