Automotive Parts Supervisor
2 weeks ago
We are seeking an experienced Automotive Parts Supervisor to oversee our parts department. The ideal candidate will possess a robust background in managing automotive parts and delivering exceptional customer service. This role involves directing the parts department, managing inventory, and effectively training and supervising parts counter staff.
Key Responsibilities
- Direct the parts department, catering to both retail and wholesale clients.
- Achieve departmental objectives through effective purchasing strategies and inventory management.
- Manage parts inventory and monitor all associated expenses.
- Collaborate with the Service Manager to ensure timely ordering and stocking of parts for scheduled repairs.
- Train and supervise parts counter staff to meet departmental and organizational goals; manage stock ordering processes.
- Address and resolve customer complaints in a professional and courteous manner.
- Stay informed on manufacturer warranty policies and return procedures.
- Ensure compliance with federal, state, and local regulations affecting operations.
- Enforce work schedules and manage attendance policies for all employees.
- Set and strive to meet departmental goals and objectives.
- Recruit, train, motivate, and evaluate the performance of all parts department personnel.
- Ensure accurate stocking of incoming inventory in designated locations.
- Maintain a balanced inventory that meets the requirements of the department.
- Price parts and accessories accurately using the appropriate pricing sources and keep the inventory system updated.
- Implement and adhere to safety protocols.
- Exhibit behaviors aligned with the company's values in all interactions with customers, colleagues, and vendors.
- Preferred 2+ years of experience in automotive parts management.
- Preferred 2 years of sales experience.
- Exceptional customer service skills.
- Professional demeanor and work ethic.
- High school diploma or equivalent.
- Detail-oriented with strong organizational skills.
- Valid driver's license with a clean driving record.
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