Sales Associate II

7 days ago

Santa Clara, California, United States Tapestry Full time

Job Summary:

The Sales Associate role is a critical component of our store's overall success and efficiency. As a Sales Associate, you will be responsible for delivering exceptional customer service, driving sales, and upholding Coach's Service and Selling Models.

Key Responsibilities:

  • Provide personalized customer service, building strong relationships with customers and creating a positive first impression.
  • Understand organizational objectives and make decisions that align with Company priorities.
  • Take ownership of personal sales and clienteling strategies, working closely with the management team to achieve personal metrics and performance goals.
  • Represent Coach as a brand ambassador, demonstrating Coach's Selling and Service expectations at all times.
  • Stay up-to-date on local market trends and support the execution of local sales strategies and tactics.
  • Drive business through sales strategies, clienteling, sourcing new customers, and maintaining ongoing productive relationships with customers.
  • Provide in-depth product knowledge, including features, benefits, current offerings, and overall product value.
  • Remain aware of current pricing and promotional strategy and communicate effectively with customers.
  • Discuss product features and build the sale by leveraging cross-selling skills and abilities.
  • Work with multiple customers simultaneously, breaking away as appropriate, and follow up with customers consistently to influence/close the sale.
  • Flex personal selling techniques to contribute to overall store financial results.
  • Build lasting and loyal relationships with customers.
  • Leverage Coach's tools and technology to support relationship building and clienteling efforts.
  • Create enthusiasm and positivity for a shared vision and mission.
  • Promote and endorse a team selling environment.
  • Foster an environment of teamwork, trust, and collaboration with internal and external customers.
  • Remain solution-oriented, adaptable, and flexible to changing business and store needs.
  • Welcome feedback and adapt behaviors as appropriate.
  • Maintain a calm and professional demeanor at all times.

Requirements:

  • 1-3 years of previous sales experience, preferably in a luxury retail service environment.
  • Current knowledge of fashion trends and competition in the marketplace.
  • High school diploma or equivalent; college degree preferred.
  • Knowledge of cash register systems, basic computer skills, and ability to use iPad/laptop, Mobile POS, and Internet.
  • Ability to execute at a fast pace, communicate effectively with customers and team, and maneuver the sales floor, sales shelves, and stock room.
  • Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
  • Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays.

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